FAQs

Orders

Questions? Comments? Email us at info@prettygirlcharm.com

You can place an order quickly and easily through our online shop. You may order online 24 hours a day, 7 days a week. Custom orders are welcome, For custom orders please email us.Β 

Gift Orders

If you are placing an order as a gift and would like to include a personalized note to your gift please email us info@prettygirlcharm.com after placing your order. Include your Order Number and Message.Β 

shipping methods

All pieces are handmade with love. Retail orders are typically shipped within 2-4 weeks. Custom orders ship within 4-6 weeks. You will be sent a confirmation email when your order has been processed and shipped.Β 

All orders are shipped via USPS. Upon checkout you will have the option to select between Standard First Class Mail or Priority Mail.

Local pick up available use discount code: LOCALPICKUP. Once order is placed we will email pick up instructions. Time frames for orders are the same.

If you need any order for a specific date please email us at info@prettygirlcharm.com so we can ensure we can accommodate for the date requested. We also offer rush orders must contact our team before placing order $20 rush fee will be added to any rush order.

customize

Want something thats one of a kind? We are happy to work with you to customize the perfect piece. Β EmailΒ info@prettygirlcharm.comΒ for more info.

jewelry care

We craft our pieces by hand using a variety of precious metals and stones to create a one-of-a-kind piece every time. Any gold items you see used in our product is 14k or 18k gold gold filled. Although our jewelry is meant for every occasion and we want you to wear it everyday! If you want the color to last longer we do not recommed sleeping, showering, swimming or exercising while wearing your jewels. Also, please do not spray perfumes, hairsprays, or lotions directly near your jewelry as many beauty products cause tarnishing of metals.Β